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Darcy MyrickDarcy Myrick 
AlysonAlyson (US Bank) 
I'd recommend contacting our Online Banking Technical Support department at 1-800-987-7237 so they can troubleshoot this issue, and start a research ticket if needed.
Stephen ChampionStephen Champion 

When will US Bank release a mobile app for Windows Phone users? Every other major banking institution has one. Are there any plans to release one in the near future?

CassandraCassandra (US Bank Consumer Salesforce) 
We are not currently developing an app for the Windows Phone, but you can use our mobile site to access your account information at
Cory RsCory Rs 

Since there are currently no plans for an app for Windows Phone, is there someplace we can go to request one?

AlysonAlyson (US Bank) 
We work closely with the team that develops our mobile apps. I will make sure to share your feedback about this with them. We do have a mobile site,, that you can use to access account information through your phone.
Saikishore ReddySaikishore Reddy 

When will you start supporting Windows mobile phone app?

AlysonAlyson (US Bank) 
We are not developing a Windows app at this time. I will share your interest in have this app created with our developers. Currently is available for mobile banking.
Zico HamdaniZico Hamdani 
AlysonAlyson (US Bank) 
Thank you for your suggestion. I will make sure to share this feedback with our developers.
Maxine BladeMaxine Blade 
AlysonAlyson (US Bank) 
If you have already set up a Personal ID and Password, but have not yet established your ID Shield questions, it will be necessary to visit our website to complete this process. To enroll for ID Shield, you will visit and enter your Personal ID to start logging in. On the next page you will be asked for your password, after entering the password and clicking Login you will be walked through the steps of setting up ID Shield. After completing the ID Shield enrollment process, you will be able to successfully login using the mobile app. If you require additional assistance, you can reach us 24 hours a day at: 800 US BANKS.
Cassie JorgCassie Jorg 

How do I accept the mobile terms and conditions?

AlysonAlyson (US Bank) 
Login to your mobile app. The terms and conditions will be displayed. Review the details and click "I accept."
Brian HansonBrian Hanson 

Can I use Mobile Banking to transfer money from my savings to checking account?

JoshuaJoshua (US Bank Consumer Salesforce) 
Yes, absolutely! You can use the mobile banking application or the mobile web ( to transfer funds both to and from your accounts. Use the "Pay & Transfer" feature to complete this action.
Mobile FAQMobile FAQ (US Bank Consumer Salesforce)  

Why should I update the U.S. Bank Mobile app version?

Mobile FAQMobile FAQ (US Bank Consumer Salesforce) 
We continuously add performance improvements as well as new features and services.
Mobile FAQMobile FAQ (US Bank Consumer Salesforce)  

Can I use both the U.S. Bank Mobile app and Mobile Web?

Mobile FAQMobile FAQ (US Bank Consumer Salesforce) 
Yes. Both the U.S. Bank Mobile app and Mobile web will show your account information and let you manage accounts. Note that some features are only available on the Mobile app including Photo Bill Pay and DepositPoint™  Mobile.

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