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Sean StanglandSean Stangland 

I have an iPhone 5 running iOS 7.1.2. The new app boots me as soon as I login. Do I need to upgrade my phone to continue using your app?

CassandraCassandra (US Bank Consumer Salesforce) 
We recommend that you update your Iphone to the latest IOS version if possible. If you still continue to have trouble you may want to call our Online Tech Support at #800-987-7237 Option #1 for further assistance. ^Cassie
Chris SchaeferChris Schaefer 

When will the app be updated to support android 5.0?

AlysonAlyson (US Bank) 
We haven't been given a date at the current time. We have been advised that our development group is working to make this happen as quickly as possible. To access account information on your device right away, you can use our mobile site, m.usbank.com.
Nick ZurnNick Zurn 

Is there any consideration of developing an app for windows phone yet?

AlysonAlyson (US Bank) 
We are not currently working on a mobile app for the Windows Phone. We will share your interest with our development team. If you'd like to view your account details through your phone, we do have a mobile site, m.usbank.com that is available.
Mario UbaldeMario Ubalde 

Is there are specific versions of Android which are (or are not) supported e.g. Gingerbread, Ice Cream Sandwich, Kit Kat, etc.?

KatieKatie (US Bank) 
U.S. Bank supports various Operating Systems dependent on the device you are using, currently we support Android OS Froyo and higher.
Tonia AndersonTonia Anderson 

Can I use my kindle? I didn't see an option for it.

AlysonAlyson (US Bank) 
The Kindle is not a mobile device that is currently supported. We do have an app for both Android and iPhone. We also have a mobile site, m.usbank.com, which can be used to access account information through your device.
Mobile FAQMobile FAQ (US Bank Consumer Salesforce)  

Why can't I find a nearby Branch or ATM?

Mobile FAQMobile FAQ (US Bank Consumer Salesforce) 
If you can’t locate nearby ATMs/Branches with GPS:

  • (Double check that your GPS is turned on)
  • Make sure your phone has a clear view of the sky to get the best GPS signal
  • Sometimes, there may simply be no nearby branches or ATMs 

If you are typing in the location:

  • You may have mistyped the state abbreviation (it should have two letters like "NH", "NJ", "NM" or "NY")
  • Make sure you typed either a ZIP Code or both a city and state together
Mobile FAQMobile FAQ (US Bank Consumer Salesforce)  

How do I sign up for Mobile Banking?

Mobile FAQMobile FAQ (US Bank Consumer Salesforce) 
Signing up for Mobile Banking is easy:

Mobile app

  • After the application has been installed on your phone you can use the same Personal ID and Password you set up through U.S. Bank Online Banking at the full site. 

Mobile Web

  • You can access Mobile Web at m.usbank.com using the same Personal ID and Password you set up through U.S. Bank Online Banking.

Text Banking (three ways to sign up)

  • Option 1: From the U.S. Bank Online Banking site, choose Mobile Preferences, select “Text Banking” and follow the simple steps provided.
  • Option 2: Go to the “More” menu in our Mobile app and follow the instructions.
  • Option 3: Go to the “More” menu in the U.S. Bank Mobile Web and follow the instructions. You will receive a Text (SMS) message asking you to complete your registration.

Mobile FAQMobile FAQ (US Bank Consumer Salesforce)  

Which accounts can I access with Mobile Banking?

Mobile FAQMobile FAQ (US Bank Consumer Salesforce) 
  • Checking
  • Savings
  • Credit cards
  • Loans and lines of credit
Mobile FAQMobile FAQ (US Bank Consumer Salesforce)  

What kinds of phones or tablets work with Mobile Banking?

Mobile FAQMobile FAQ (US Bank Consumer Salesforce) 
U.S. Bank Mobile Banking works with:
  • All iPhones
  • iPad
  • iPod Touch
  • All Android phones
  • Blackberry
  • Any phone with a web browser
  • Any phone with SMS capability for Text Banking
Mobile FAQMobile FAQ (US Bank Consumer Salesforce)  

What can I do with U.S. Bank Mobile Banking?

Mobile FAQMobile FAQ (US Bank Consumer Salesforce) 
With your Mobile app you can:

  • Deposit checks
  • Pay bills and add billers with Photo Bill Pay
  • Send money to anyone in the U.S.
  • Transfer money between accounts
  • See your balances and account history
  • Find the nearest branch or ATM
  • All from the app icon on your iPhone, smartphone or iPad home screen

Mobile Web lets you:

  • Pay bills
  • Send money to anyone in the U.S.
  • Transfer money between accounts
  • See your balances and account history
  • Find the nearest branch or ATM
  • All from the web browser on your iPhone, iPad or smartphone

Use Text Banking to:

  • Check your balance
  • See recent transactions
  • Find an ATM based on your ZIP Code
  • Just text us

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