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Mario UbaldeMario Ubalde 

Is there are specific versions of Android which are (or are not) supported e.g. Gingerbread, Ice Cream Sandwich, Kit Kat, etc.?

KatieKatie (US Bank) 
U.S. Bank supports various Operating Systems dependent on the device you are using, currently we support Android OS Froyo and higher.
Tonia AndersonTonia Anderson 

Can I use my kindle? I didn't see an option for it.

AlysonAlyson (US Bank) 
The Kindle is not a mobile device that is currently supported. We do have an app for both Android and iPhone. We also have a mobile site, m.usbank.com, which can be used to access account information through your device.
Mobile FAQMobile FAQ (US Bank Internet Mobile Channel Group)  

Why can't I find a nearby Branch or ATM?

Mobile FAQMobile FAQ (US Bank Internet Mobile Channel Group) 
If you can’t locate nearby ATMs/Branches with GPS:

  • (Double check that your GPS is turned on)
  • Make sure your phone has a clear view of the sky to get the best GPS signal
  • Sometimes, there may simply be no nearby branches or ATMs 

If you are typing in the location:

  • You may have mistyped the state abbreviation (it should have two letters like "NH", "NJ", "NM" or "NY")
  • Make sure you typed either a ZIP Code or both a city and state together
Mobile FAQMobile FAQ (US Bank Internet Mobile Channel Group)  

How do I sign up for Mobile Banking?

Mobile FAQMobile FAQ (US Bank Internet Mobile Channel Group) 
Signing up for Mobile Banking is easy:

Mobile app

  • After the application has been installed on your phone you can use the same Personal ID and Password you set up through U.S. Bank Online Banking at the full site. 

Mobile Web

  • You can access Mobile Web at m.usbank.com using the same Personal ID and Password you set up through U.S. Bank Online Banking.

Text Banking (three ways to sign up)

  • Option 1: From the U.S. Bank Online Banking site, choose Mobile Preferences, select “Text Banking” and follow the simple steps provided.
  • Option 2: Go to the “More” menu in our Mobile app and follow the instructions.
  • Option 3: Go to the “More” menu in the U.S. Bank Mobile Web and follow the instructions. You will receive a Text (SMS) message asking you to complete your registration.

Mobile FAQMobile FAQ (US Bank Internet Mobile Channel Group)  

What account requirements do I need in order to use Mobile banking?

Mobile FAQMobile FAQ (US Bank Internet Mobile Channel Group) 
You’ll need:

  • To be enrolled in U.S. Bank Online Banking (it’s free)
  • At least one U.S. Bank checking, savings, credit, loan or line of credit account
  • A smartphone or iPad tablet that can download an app or access the web
  • Any phone with SMS capability for Text Banking
Mobile FAQMobile FAQ (US Bank Internet Mobile Channel Group)  

Which accounts can I access with Mobile Banking?

Mobile FAQMobile FAQ (US Bank Internet Mobile Channel Group) 
  • Checking
  • Savings
  • Credit cards
  • Loans and lines of credit
Mobile FAQMobile FAQ (US Bank Internet Mobile Channel Group)  

What kinds of phones or tablets work with Mobile Banking?

Mobile FAQMobile FAQ (US Bank Internet Mobile Channel Group) 
U.S. Bank Mobile Banking works with:
  • All iPhones
  • iPad
  • iPod Touch
  • All Android phones
  • Blackberry
  • Any phone with a web browser
  • Any phone with SMS capability for Text Banking
Mobile FAQMobile FAQ (US Bank Internet Mobile Channel Group)  

What can I do with U.S. Bank Mobile Banking?

Mobile FAQMobile FAQ (US Bank Internet Mobile Channel Group) 
With your Mobile app you can:

  • Deposit checks
  • Pay bills and add billers with Photo Bill Pay
  • Send money to anyone in the U.S.
  • Transfer money between accounts
  • See your balances and account history
  • Find the nearest branch or ATM
  • All from the app icon on your iPhone, smartphone or iPad home screen

Mobile Web lets you:

  • Pay bills
  • Send money to anyone in the U.S.
  • Transfer money between accounts
  • See your balances and account history
  • Find the nearest branch or ATM
  • All from the web browser on your iPhone, iPad or smartphone

Use Text Banking to:

  • Check your balance
  • See recent transactions
  • Find an ATM based on your ZIP Code
  • Just text us
Mobile FAQMobile FAQ (US Bank Internet Mobile Channel Group)  

Which type of U.S. Bank Mobile Banking should I use?

Mobile FAQMobile FAQ (US Bank Internet Mobile Channel Group) 
The answer depends on 1) what you want to do with Mobile Banking and 2) the type of phone or iPad tablet.

  • The Mobile app is a free, downloadable smartphone application that lets you see what’s happening with your accounts, send money, transfer money, pay bills and deposit checks and add bills using U.S. Bank Photo Bill Pay.
  • The Mobile Web is found at m.usbank.com. It gives you a sophisticated, “mobilized” version of features U.S. Bank offers online: pay bills, see detailed account info and send or transfer money.
  • Text Banking is designed for any phone with SMS capability. Just text us for account balances, transaction history or the location of ATMs and branches nearby. Sign up for Text Banking on your phone or through Online Banking.
Mobile FAQMobile FAQ (US Bank Internet Mobile Channel Group)  

What is U.S. Bank Mobile Banking?

Mobile FAQMobile FAQ (US Bank Internet Mobile Channel Group) 
Mobile Banking is what we call all the banking services U.S. Bank offers for your phone or iPad tablet. Here’s how you can access your accounts today:

  • A U.S. Bank app you download to your iPad, iPhone, Blackberry or Android phone
  • The Mobile Web, accessed at m.usbank.com
  • Text Banking for phones without web access

Once you log in with your Online Banking ID and Password you can check balances, transfer funds, deposit checks, pay bills, send money and pay people in the U.S. You can also text us for transaction history and balance information.

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