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Lee AldrichLee Aldrich 
LeanLean (US Bank Consumer Salesforce) 
I recommend contacting our Online Support Department at 800-987-7237 for assistance. They can check your Alert history, troubleshoot with you, and open a case if necessary. ^lh
Joshua KantolaJoshua Kantola 
AlysonAlyson (US Bank) 
The check card authorizations should be viewable with our current app. This information should be available directly below the account balance on the transactions screen. I’d recommend uninstalling and reinstalling the app on the devices you’re currently using to ensure that you have the most up to date version. If the problem persists, you can contact our Technical Support department at 800-987-7237 for additional troubleshooting.
Joshua KantolaJoshua Kantola 
AlysonAlyson (US Bank) 
The check card authorizations should be viewable with our current app. This information should be available directly below the account balance on the transactions screen. I’d recommend uninstalling and reinstalling the app to see if that corrects the issue. If the problem persists, you can contact our Technical Support department at 800-987-7237 for additional troubleshooting.
Gary NormanGary Norman 

Mobil deposit hasn't worked all day, is this being addressed?

AlysonAlyson (US Bank) 
We did have an issue with DepositPoint earlier today, but everything should be working now. If you are still unable to complete your deposit, you can reach our Technical Support department at 800-987-7237 for troubleshooting.
Eric SteigerEric Steiger 

Is there a way to increase one's daily limit on mobile deposits?

CassandraCassandra (US Bank Consumer Salesforce) 
At this time DepositPoint limits cannot be changed. U.S. Bank has made changes to the Deposit Point feature to help mitigate risk and ensure asset security. Your account limits may be increased (or decreased) in the future as U.S. Bank re-evaluates potential risk with this service. ^Cassie
Kyra AnbeKyra Anbe 

What happens if I deposit a check on the mobile deposit but I never get an approved confirmation?

AlysonAlyson (US Bank) 
We'd recommend calling our Technical Support department at 800-987-7237 so they can check the status of the deposit to determine if it's still being reviewed.
Bryan BullBryan Bull 
KatieKatie (US Bank) 
Hi Bryan, we suggest making sure you have the most updated operating system and if the app is still not working you can uninstall, do a full power cycle and reinstall. If this does not fix your issues please contact our Online Support Department at 1-800-987-7237 option #1.
Kim CramptonKim Crampton 
AlysonAlyson (US Bank) 
We recommend contacting our Technical Support department so they can submit a research request for you. They can be reached at: 800-987-7237.
James GayeJames Gaye 
AlysonAlyson (US Bank) 
Since the problem is still occurring after you’ve uninstalled the app and completed a power cycle of your phone, we’d want to start a case to have this investigated. If you contact Technical Support department at 800-987-7237, an Online Banking Specialist will be able to assist you with this.
Michael RobertsonMichael Robertson 
LeanLean (US Bank Consumer Salesforce) 
Some Android users are experiencing an invalid error stating their phone isn't compatible when it actually is. We do have a Mobile Team working on resolving this issue but currently we don't have a specified ETR. We're letting customers know, this message is not an indication they need a new phone and I apologize for the confusion. As a workaround in the meantime, we're encouraging customers to use m.usbank.com. Also, you shouldn't be directed to iTunes App Store when attempting to get the app for your Android. This may happen if you're on the full site and indicate you have an iPhone by mistake. I hope this helps.

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