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Gene GrayGene Gray 

Hello, US Bank. I like that you give instant action text alerts. Is there an ETA on mobile instant action push notifications like Chase?

KatieKatie (US Bank) 
Thank you so much for your inquiry. This is not currently in the works, but I'll make sure to share your feedback with our developers.
Jessi TappJessi Tapp 
AlysonAlyson (US Bank) 
Our technical team is working to resolve this issue, but we don’t currently have an estimated time for this to be corrected. In the meantime, you can still schedule payments through m.usbank.com or our full site, which is usbank.com.
Mikala JacobsenMikala Jacobsen 
AlysonAlyson (US Bank) 
We haven't received other reports of issues with Touch ID. We'd recommend, shutting down your device, and then disabling and enabling Touch ID to see if that resolves the problem. If you continue to experience this issue, our Technical Support department can assist with troubleshooting. They are available at: 800-987-7237.
Rick D'AmbrosioRick D'Ambrosio 
AlysonAlyson (US Bank) 
This usually happens when a customer tries to deposit a check they’ve issued off another one of their accounts with us. If you contact Technical Support at: 800-987-7237 an Online Banker can review the deposit to let you know the cause of the error.
Ryan Lueders-CronkRyan Lueders-Cronk 
AlysonAlyson (US Bank) 
I would recommend logging into our full site to complete the enrollment there. Once the enrollment has been successfully completed, you can use the mobile site to complete the deposit. If you continue to experience this issue when using our full site, you can contact our Technical Support department at 800-987-7237 and they can troubleshoot this issue with you.
Stephanie CarnerStephanie Carner 

Trying to set up the mobile app

AlysonAlyson (US Bank) 
Once you’ve downloaded our app onto your device, you’ll be able to login using the same credentials that you use to access your account through our website. If you are having difficulties getting logged in, you can contact our Technical Support department at 800-987-7237 and an Online Banker can troubleshoot the issue.
Tom CarrTom Carr 

I was told by my local branch (Brookings, OR) that my ph app was shut down by USB due to a compromised access. When was that? Which day?

AlysonAlyson (US Bank) 
It would be necessary for an Online Banker to review the account to look into what happened and assist you with gaining access to your account again. They can be reached at: 800-987-7237.
Joel ShuflinJoel Shuflin 
AlysonAlyson (US Bank) 
We are not currently working to develop an app for the Windows Phone. We have a mobile site, m.usbank.com that can be used to access account information through your device. I apologize for any hassle.
Jessica DownsJessica Downs 
LeanLean (US Bank Consumer Salesforce) 
Hi Jessica, on your device settings we recommend that you re-create your Touch ID. After that is complete please reinstall our application and try to launch again using the Touch ID option. I hope this helps! ^lh
Lee AldrichLee Aldrich 
LeanLean (US Bank Consumer Salesforce) 
I recommend contacting our Online Support Department at 800-987-7237 for assistance. They can check your Alert history, troubleshoot with you, and open a case if necessary. ^lh

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