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Matt BowdenMatt Bowden 
AlysonAlyson (US Bank) 
We are still in the process of releasing the new app to our customers. Currently only 20% of Android users have received the new app. If you have your phone set to automatically update, you will receive a message letting you know once the update is available. If you would like to talk with one of our Online Bankers, you can call 1-800-872-2657 and select * for other banking services, 4 for online support and then 1 to be connected to someone in online support.
Matt BowdenMatt Bowden 
AlysonAlyson (US Bank) 
We are still in the process of releasing the new app to our customers. Currently only 20% of Android users have received the new app. If you have your phone set to automatically update, you will receive a message letting you know once the update is available. If you would like to talk with one of our Online Bankers, you can call 1-800-872-2657 and select * for other banking services, 4 for online support and then 1 to be connected to someone in online support.
Matt BowdenMatt Bowden 

Why doesn't the most recent update work for s6?

AlysonAlyson (US Bank) 
We haven’t had any reports of problems with the most recent update. I’d recommend uninstalling and reinstalling the app to see if that resolves the problem. If you continue to experience issues accessing your account through the app, you can call 1-800-872-2657 for additional troubleshooting.
Kathy AustinKathy Austin 
LeanLean (US Bank Consumer Salesforce) 
For technical assistance with the Access Online app, please call their Customer Service Department at 877-452-8083.
Kristin FrandsenKristin Frandsen 

My phone was stolen. How do I log out of the app that was installed on it?

AlysonAlyson (US Bank) 
The app is set up to automatically log you out if you've navigated away from the app for more than 5 minutes. Since your phone is missing, we do recommend contacting us at 1-800-872-2657 so an Online Banker can review your recent transactions to ensure that no fraud occurred. Bankers are available 24-Hours a day to assist with this.
Chris HChris H 

How can I export a copy of the images from a check I deposited with DepositPoint on my phone?

AlysonAlyson (US Bank) 
Copies of checks can that were deposited through our DepositPoint service can be viewed online, but cannot be exported. You can order a copy of a deposited item by calling our 24-Hour Customer Service department at 1-800-872-2657.
Dale GalloskyDale Gallosky 

Any update on getting a Windows Phone app comp. to Ally or Wells Fargo? Waiting on the app, then I'll switch banks.

KatieKatie (US Bank) 
We are not currently working on a Windows App at this time. I'll make sure to share your feedback with our developers.
Ray WoodRay Wood 
AlysonAlyson (US Bank) 
A fee is charged for this service because it takes us a little extra work behind the scenes to get remote deposits credited into your account. We appreciate your understanding and will share you feedback with management.
Mackenzie GrayMackenzie Gray 

My mobile deposit of my tax return check was declined, do I have to deposit it at a branch or can I try it again on the app?

AlysonAlyson (US Bank) 
Once a deposit has been declined on DepositPoint, the app will no longer be an available option for making the deposit.
Anthony MaierAnthony Maier 

Why doesn't the iOS app utilize the Apple Touch ID for login?

AlysonAlyson (US Bank) 
Our development team has advised us that they are investigating the possibility of adding Touch ID with a future release.

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