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Kristin FrandsenKristin Frandsen 

My phone was stolen. How do I log out of the app that was installed on it?

AlysonAlyson (US Bank) 
The app is set up to automatically log you out if you've navigated away from the app for more than 5 minutes. Since your phone is missing, we do recommend contacting us at 1-800-872-2657 so an Online Banker can review your recent transactions to ensure that no fraud occurred. Bankers are available 24-Hours a day to assist with this.
Chris HChris H 

How can I export a copy of the images from a check I deposited with DepositPoint on my phone?

AlysonAlyson (US Bank) 
Copies of checks can that were deposited through our DepositPoint service can be viewed online, but cannot be exported. You can order a copy of a deposited item by calling our 24-Hour Customer Service department at 1-800-872-2657.
Dale GalloskyDale Gallosky 

Any update on getting a Windows Phone app comp. to Ally or Wells Fargo? Waiting on the app, then I'll switch banks.

KatieKatie (US Bank) 
We are not currently working on a Windows App at this time. I'll make sure to share your feedback with our developers.
Ray WoodRay Wood 
AlysonAlyson (US Bank) 
A fee is charged for this service because it takes us a little extra work behind the scenes to get remote deposits credited into your account. We appreciate your understanding and will share you feedback with management.
Mackenzie GrayMackenzie Gray 

My mobile deposit of my tax return check was declined, do I have to deposit it at a branch or can I try it again on the app?

AlysonAlyson (US Bank) 
Once a deposit has been declined on DepositPoint, the app will no longer be an available option for making the deposit.
Anthony MaierAnthony Maier 

Why doesn't the iOS app utilize the Apple Touch ID for login?

AlysonAlyson (US Bank) 
Our development team has advised us that they are investigating the possibility of adding Touch ID with a future release.
Anthony MaierAnthony Maier 

The Chase app has a feature where if you swipe right on the login screen it shows your current account balances without the need to actually log in. This would be a great feature for the U.S. Bank app as well.

AlysonAlyson (US Bank) 
Thanks for the suggestion, we have been advised that this is a feature our development team is looking into the possibility of adding in the future.
Ayushman KuriyalAyushman Kuriyal 

Please develop an app for the Windows OS.

KatieKatie (US Bank) 
Thank you for your feedback Ayushman, I'll make sure to let our developers know this is something you are looking for. In the meantime you can use m.usbank.com, which has most of the same functionality as the app.
Jinny BishopJinny Bishop 

I have been watching and waiting for this app to become available in the Amazon App store. Any idea if or when this will happen?

KatieKatie (US Bank) 
Our app is currently only available in Google Play for Android devices and Itunes App Store for iPhones. It is not available through any other carriers at this time.
James MapledoramJames Mapledoram 
AlysonAlyson (US Bank) 
We hear you! We'll work with our project managers and development team to try and get something on the radar.

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