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James MapledoramJames Mapledoram 
AlysonAlyson (US Bank) 
We hear you! We'll work with our project managers and development team to try and get something on the radar.
Nicole BudzinskiNicole Budzinski 

My app for my android phone won't update and I can't use it until it does, what can I do?

CassandraCassandra (US Bank Internet Mobile Channel Group) 
If you uninstall and reinstall the application it should update you with the most current version. If you still continue to have issues after trying this please contact 24-hour banking at 800-872-2657. ^Cassie
Steffen UrbanSteffen Urban 
KatieKatie (US Bank) 
We are considering adding that enhancement in the future, thank you for your feedback.
Dean BarquinDean Barquin 
AlysonAlyson (US Bank) 
This could happen if you have an emoticon included in your device name. If so, updating the device name should resolve the problem. If you continue to experience problems accessing the app, you can contact our 24-Hour Customer Service department at 800-US BANKS (872-2657) for assistance.
Lowe LlagunoLowe Llaguno 
KatieKatie (US Bank) 
Hi Lowe, this is a defect we are aware of and are trying to get it fixed. This error does not actually mean anything is wrong and you should be able to continue to download the app without issues.
Cory RsCory Rs 

Since there are currently no plans for an app for Windows Phone, is there someplace we can go to request one?

AlysonAlyson (US Bank) 
We work closely with the team that develops our mobile apps. I will make sure to share your feedback about this with them. We do have a mobile site,, that you can use to access account information through your phone.
Stephen ChampionStephen Champion 

When will US Bank release a mobile app for Windows Phone users? Every other major banking institution has one. Are there any plans to release one in the near future?

CassandraCassandra (US Bank Internet Mobile Channel Group) 
We are not currently developing an app for the Windows Phone, but you can use our mobile site to access your account information at
Brianna PonceBrianna Ponce 

can my campus card enroll for mobile banking?

CassandraCassandra (US Bank Internet Mobile Channel Group) 
Enrollment can be established for Mobile Banking using your Campus Card or Checking Account number, your PIN, and Social Security or Tax Id number. If you have any questions or are having trouble with enrollment you can contact 24-banking at #800-872-2657.
Jim HanleyJim Hanley 

Can I nickname my accounts? How do I do this if so? Can it be done from the mobile app?

KatieKatie (US Bank) 
Yes, you are able to nickname your accounts using up to 20 characters. This can be done by going online to My Accounts, clicking on the account you would like to name, from there go to Add Nickname in the upper right hand corner. This cannot be completed on the mobile app.
Michael CliffeMichael Cliffe 

The US Bank Android mobile app is awesome - very well designed.

AlysonAlyson (US Bank) 
Thanks! We're so glad to hear you like it.

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